Driver and Vehicle Licensing Agency (DVLA)

The business…

The Driver and Vehicle Licensing Agency is an Executive Agency of the Department for Transport (DfT). The Agency is accountable to the Secretary of State and Ministers and, through them, to Parliament and the public, for efficient and effective management of the Agency and its responsibilities.

DVLA’s primary aims are to facilitate road safety and general law enforcement by maintaining registers of drivers and vehicles, and to collect vehicle excise duty (car tax).

What DVLA are doing…

In 2002 DVLA signed a 10 year partnership contract with IBM/Fujitsu to cover not only the provision of core IS/ICT services and major related systems developments such as EVL and EDL, but also programme management and organisational development services to enable DVLA to move quickly on its development and business transformation agenda and make best use of new systems delivered. The nature and flexibility encompassed within the contract was ground breaking for central government and its Agencies.

DVLA needed to implement more than 240 initiatives over the 10 years, with a value of over £350m – initiatives which were either prompted through ministerial guidance or change in legislation, or changes that enabled DVLA to transform the way it did business in a new competitive environment.

How Echopark helped…

Echopark was commissioned by DVLA through its partner - PwC Consulting (later IBM). Supporting the development of and working within the Programme Management Office (PMO), Echopark began by identifying the 240 initiatives and categorising them into 70 projects using Prince 2 as the methodology. The projects were then classified into 9 change programmes using OGC MSP as the methodology.

Identification and mitigation of cross project risks, the interdependencies between the 70 projects and the timely delivery of projects under 9 programmes, was managed through the development and maintenance of a consolidated Change Programme Plan (CPP) and a formalised reporting and portfolio management mechanism as identified in the diagram below.

Echopark consultants developed a new framework for delivery of services that included:

Assessing progress of initiatives and level of project maturity

Defining dependencies between strategy, projects and workstreams

Assigning and assisting programme owners with planning, risk management dependency management and stakeholder management

Overseeing the day-to-day development of projects and programmes

As part of our responsibilities of project and programme management, our consultants also conducted a strategic review and analysis of existing work practices and, as a result, helped design programme management processes based on OGC Managing Successful Programmes (MSP). They also developed and deployed programme management training to director level. The processes included:

Monitoring and Controlling Programmes

Benefits Management (Value Realisation)

Knowledge Management

Quality Assurance and Management

Risk Management

Echopark also managed 3rd party vendors and provided the relationship manager for Fujitsu Services.

The business change element of our remit saw Echopark deliver an Organisational Change analysis from the perspective of cultural, strategic and business planning. The theories of Maslow, Herzberg, Mayo and Taylor used in the development of the analysis for the purposes of planning the most appropriate and innovative Change Management Plan. This was fed into – The ‘Agency II Business Change Programme.’

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