NCALT/Metropolitan Police

The business…

The National Centre for Applied Learning Technologies (NCALT) is a partnership between Centrex (the Central Police Training and Development Authority) and the Metropolitan Police, and was established on 1 April 2002. It was set up to provide police officers and support staff with timely, accurate and valuable e-learning and decision support information. NCALT is a national leader in research and innovation in learning solutions and Critical Incident simulation training.

NCALT produces Learning solutions for the Police Service on behalf of its sponsors, the Home Office, Association of Chief Police Officers (ACPO), Police Leadership & Powers Unit (PLPU) and Centrex.

What NCALT are doing…

NCALT is at the forefront of a radical shift in the way training is delivered to the 43 Police Forces of England and Wales and other emergency service agencies. NCALT aims to deliver tailor-made learning solutions, providing learners with the learning that they need, when they need it.

At the start of the 21st century, the British Police Forces, and the other emergency services agencies require a highly-skilled, well-motivated and self-learning workforce. Easily accessible, accurate, pertinent information is a key contributor to this. NCALT works in close collaboration with these organisations to ensure that they are meeting these challenges head-on and uses cutting-edge technologies, proven Instructional Design methodology and thorough Quality Assurance processes to deliver world-class learning solutions and experiences.

How Echopark helped…

Echopark was engaged at the creation of NCALT and helped shape its value proposition and direction. Echopark developed a strategy to support Modernising Policing agenda by aligning 43 forces across England and Wales using learning as a facilitating agent. The strategy included a business case that proposed recommendations of an integrated ICT for a HR Learning and Development process. This was presented to the Centrex Board, ACPO and to National Centre for Policing Excellence (NCPE) Director to illustrate possible options to capture and disseminate police knowledge efficiently and effectively.

The strategy and business case included the design of an effective operating model for NCALT, NCPE and Centrex as well as a recommendation for an IM Process and System Implementation (Learning and Content Management System).

Echopark provided OJEU procurement advice and vendor and partner evaluation for the LCMS, together with contract and commercial negotiation and management (Services to Perform and SLA's - Multi Vendor)

Our Approach - Whilst Prince 2 was applied for the overall management of the system design and implementation, a Dynamic Systems Development Method (DSDM) was used for the pilot as it was necessary that system requirements were based-lined at a high level, and that changes could be implemented at development stage and testing was integrated throughout the lifecycle.

Echopark identified appropriate Policy, Processes and Procedures (based on Prince 2 and OGC MSP) and developed operational relationships with key stakeholders within the different Organisations to ensure that business infrastructure and functionality were appropriately aligned to deliver learning policy and strategy.

Our consultants identified benefits and potential barriers to implementation such as misalignment of operations between Organisations, and applying appropriate BPR efforts to ensure delivery, as well as ensuring risks were effectively managed.

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