Nokia

The business…

Nokia is a world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones, devices and solutions for imaging, games, media and businesses. Nokia provides equipment, solutions and services for network operators and corporations. Nokia is a broadly held company with listings on four major exchanges.

What Nokia are doing…

In 2000 Nokia wanted to enable knowledge management and learning solutions across its entire value chain - Suppliers (Busines-2-Business B2B), Customers (Business-2-Customers B2C) and Employees (Business-2-Employees B2E). This vision would enable Nokia to deliver learning to over 200 million people. Enabling suppliers, customers and employees easy, collaborative and timely access to pertinent and valuable information about Nokia's products and services, would increase productivity, commercial awareness and improved commitment from it's value chain through improved services, products, tools and information.

One of the streams of the programme was the implementation of an e-Learning strategy and process, together with a Learning and Content Management System (LCMS).

How Echopark helped…

An Echopark director, based at the Nokia corporate Head Office in Helsinki and reporting to the global HR Director for Nokia, conducted an initial Needs Analysis and Gap Analysis within Nokia's then current e-HR systems and processes. Using the output from this, he developed an ICT Learning and Development Strategy (combination of e-Learning, Classroom training and self training) as part of an overall e-HR Strategy. After gaining endorsement from the Board for the strategy and recommendations as part of the Business Case on the implementation of an LCMS, he assembled a team of Nokia resources, as well as 3rd party contractors, and directed the development of all aspects of learning policy and strategy including training development, delivery mechanisms and channels.

Working collaboratively, Echopark was able to:

Identify the integration points of other systems, processes and initiatives such as Integration between SAP R/3 and Docent LCMS (R/3 Infotypes for HR purposes) including impact analysis of any localised configurations

Identify the integration with Financial applications (including SAP R/3) for Intercompany, Intracompany and External Vendor invoicing

Identify the integration between Nokia IIP (Individual Performance Plan) and LCMS functional provision in terms of Competency and Skills Mapping

Identify the integration of Centra (Virtual Classrooms)

Provide vendor evaluation and management - Course Net Corporation, WBT Systems (TopClass), Docent, Centra, 3rd Party Contractors (RCMS)

Develope integrated programme plan for the implementation of the Docent LCMS system across Nokia

Manage and coordinated of all effected global groups within Nokia in terms of the system implementation

Provide change management - Marketing and communication of the shift towards e-Learning, in order to prepare the culture within Nokia to embrace this new business process

One key challenge was maintaning the decentralised corporate philosophy, whilst at the same time bringing in a centralised concept and system implementation on a global scale. A large part of the successful delivery of this role was having a strong understanding of the principles and practical techniques of project and programme management required to deliver such a complex piece of work over a global network. This meant taking into consideration local requirements whilst at the same time aligning them with a corporate strategy. Stakeholder and relationship management skills, together with a phased approach to the implementation, facilitated the acceptance of such a large change.

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