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Business Change and Transformation Echopark Consulting address the whole business change, not just the individual components. Business change is complex because of the interdependencies between the business environment, the organisation, its people and supporting technologies; any change in one aspect will affect one or more of the others. Business transformation is the process of translating a high level vision for the business into new services. It involves developing a 'blueprint', translating it into programmes of business change and implementation of new services. Our experience, supported by the best practice guidance of organisations such as OGC (Office of Government Commerce), suggests cultural change is the most important consideration. For example, according to best practice guidance, about 80% of the effort and resources required for successful IT-related change are – or should be – deployed on the 'soft' aspects of business change, such as changing behaviours, process reengineering and providing training at the right time; only 20% is required for the IT. Our Approach Our experience has shown that following factors are essential for successful change: focus on the whole business change, not just individual components such as the IT aspects or HR good leadership and clear responsibility for business change adequate resourcing for the 'soft' aspects of change excellence in project and programme management skills robust risk management, taking a business-wide view rather than the immediate view of the project effective measurement and management of benefits effective communication and interaction with providers, including a good understanding of the implications of provider plans for implementation learning from experience and sharing the lessons learned.
Our methodology in managing change is shown in the diagram below:
To find out how Echopark helped deliver organisational, business and process changes, supported by technology implementation, for a prominent European Bank, click on the link below: CASE STUDY: Caixa Geral de Depósitos (CGD) Bank To find out how Echopark helped embed Business Change and Transformation within an Executive Agency of the UK Department for Transport (DfT), click on the link below CASE STUDY: Driver and Vehicle Licensing Agency (DVLA)
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